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h2 Which industry-recognized credential is right for your students?

h3 Which industry-recognized credential is right for your students?

h4 Which industry-recognized credential is right for your students?

h5 Which industry-recognized credential is right for your students?

h6 Which industry-recognized credential is right for your students?

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paragraph text: Your students will receive emails to complete their individual account registration and begin their training. Students who pass the exams will automatically receive an email and a downloadable credential certificate. You can click Report to access the graduate report and you can download student certificates by clicking Certificate Download.

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The NRF Foundation’s RISE Up introductory course – Retail Industry Fundamentals – is perfect for your students who are developing workplace readiness skills and looking for a first job.

Your students will develop basic customer service and math skills to conduct sales transactions. They will build an understanding of the retail industry, its impact on the economy and the diverse jobs available. And they will learn best practices for interviewing and exploring career paths.

Course delivery options are flexible – from online to classroom to a combination of both. Self-paced lessons allow students to engage with curriculum videos, activities and knowledge checks. Mix and match your own lessons to provide a course that’s completely tailored for your students.

Your students receive a printable completion certificate, digital badge and a credential they can list on their resume. At the end, your students are ready for jobs that are in high demand right now.

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Kroger Career Spotlight

Assistant Store Leader Angel Berridge

Kroger Assistant Store Leader Angel Berridge shares details about her job and how her role helps her serve her community.

PetSmart Career Spotlight

Distribution Center Services Manager Senyi Gueye

PetSmart Distribution Center Services Manager Senyi Gueye talks about how "you never get the same day twice."

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Who should complete the registration in the RISE Up portal?

Your organization's RISE Up administrator will complete the initial registration step with Kaleidoscope Learning and then they will add users to the account (this includes site administrators, teachers and proctors).

Once you have been added to the platform by your organization's RISE Up administrator, you will receive a welcome email from riseup@kaleidolearning.com with details on how to access the platform. You may need to check your spam or junk folder.

Please contact your organization's RISE Up administrator if you have questions about when you will gain access to the portal. If you are unsure who your organization's RISE Up administrator is, please email RISEUp@nrf.com for assistance.

What information should I provide my billing team for payments?

Beginning in 2023, our third-party vendor for the Rise Up portal changed. This includes both the learning platform as well as payment processing.

Please share current instructions for paying invoices with your billing contact. In a few instances, billing departments are using outdated addresses and incorrect payees for checks.

The correct information for mailing checks is as follows:
Kaleidoscope Learning
401 Park Avenue, 10th Floor
New York, NY 10016
Attn: RISE Up

You can find "steps to pay an invoice" by wire or ACH by visiting the Help Center under "Common Questions for Group Administrators."

How do I contact Kaleidoscope Learning customer service?

Visit the Help Center and choose from the four options to contact customer service: submit a ticket, send an email, call them or chat live online.

Are there tutorials or videos on how to use the RISE Up platform?

Yes, there are tutorials available in the Help Center. You may also register for a biweekly "RISE UP Portal Tutorial" webinar by using the "Webinars" link below.